Date: 17.10.2025 (2025-10-17)
Niharika Sista (17.10.2025) • https://www.linkedin.com/in/niharika-sista/ • Former AskUI and now Matterway • My message: • I am exploring some ideas in the space - actually also your experience at Matterway could be relevant!
• Matterway: do they only focus on the personal laptop or can stuff run in the background as well?
• How difficult is it to work with desktop software vs. browser based?
• Who do they focus on at Matterway and AskUI? What does work for them what not?
• Who are main customers?
Notes:
• Main Points:
• APIs are often missing -> she had to build code to integrate with Windows systems
• Main problem with Low code tool:
• Not HIPAA approved -> big problem -> big point
• UIPath is the most user friendly in this complexity level
• Good community and documentation
• She reads forum a lot - also sometimes they can recycle to other tools
• BP and Automation Anywhere has bad UI
• Make.com made UI looks childish -> she looks professional
• She loves a tool where learning curve is quick
• Healthcare people are not tech savvy
• Integrations, UX and data security are the main factors for solutions
• Matterway:
• Pre-Sales and Solution design -> a lot of discovery calls -> what are unique advantages
• Traditional RPA:
• Process is stopped when human has to intervene -> when human approves -> directly continues
• Not a lot of IT setups -> very light RAM
• GDPR compliant
• They are good in banking, customer support -> they are fast end to end
• Process excellence as well
• It runs only attended atm -> one can not do stuff parallel while automation is running
• They focus on critical processes where user should watch the automation
• -> if not critical -> better traditional RPA
• Tools that they should use:
• PowerAutomate,
• She used Zapier and AI tool
• AskUI
• Good reporting features when bot is failing -> you can pick up where the bot failed
• It gives you a video what went wrong
• It can be unattended
• A generic solution works if you focus on top quality of the tool - not a lot of setup required and data privacy secured
• She is super passionate - could be great early hire for role player on automation / customer success side
• Keep her updated -> wants to test the product
• RL is super interesting for the next years
• Raising is very difficult -> 50 to 100 startups in the space -> if exit -> liquiditätspräferenz
• Screen recording:
• Enterprise do not want to screensharing
• Valuable tasks
• Mine the data from browser and desktop
• Check if clicks can be identified on desktop
•
– – – Summary done (see Appendix below) – – –